Pre order metal gear solid 5 pc11/20/2022 ![]() ![]() One customer, who wished to remain anonymous, said an address issue instigated the cancellation. GameSpot has obtained several emails from customers affected by the cancellations with each person disputing Game's reasons. UK retailer Game is cancelling a growing number of pre-orders for the collector's edition of Metal Gear Solid 5: The Phantom Pain, curiously blaming each one on a payment or delivery address problems. GameSpot has contacted the retailer for further clarification, specifically on the collector's editions. We apologise for any inconvenience caused." "Our customer service and store teams are currently working to contact all those impacted and refund any over payment. "Regrettably, due to a technical issue with our computer systems, 370 customers who pre-ordered the Metal Gear Solid V standard edition have had their orders incorrectly charged," a spokesperson said. The statement pertains to the standard edition of the game and does not, however, mention the collector's edition. Game has issued a statement clarifying that up to 370 customers have been "incorrectly charged," resulting in cancellations. GameSpot has asked for further clarification. ![]() The retailer's statement does not address the Collector's Edition cancellations, and is instead focused on the PS4 MGS5 bundle. Metal Gear Solid V Standard Edition is still available for pre-order from GAME." Our customer service team has been in touch with all customers affected to advise them accordingly on this issue. It continues: "Simultaneously, a small percentage of customers have had a legitimate cancellation due to an issue with their payment provider. "Our customer service and store teams have been working to contact all those impacted and refund any over payment. "Regrettably due to a technical issue with our computer systems, 371 customers who pre-ordered the Metal Gear Solid V Hardware Edition have had their orders incorrectly charged," it says. Game has issued GameSpot with a second statement clarifying the situation. It continued: "This is a totally normal situation which happens all the time." According to Game it received 21,000 pre orders for the Collector's Edition of the game, of which it says "a small percentage of payments were declined by the banks." ![]()
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